• New positions due to growth, join us for an exciting start to 2019!
• Exciting growing business
• Customer-centric role based locally in the Horowhenua!

Electra is a locally owned company with a great customer and community service ethos, providing local jobs and investing back into our community. Electra Services, a subsidiary business of Electra, is owned by around 43,000 people in our community in the form of a Consumer Trust and our profits contribute to making our energy more affordable for us all!

Our business provides response and monitoring for commercial and residential security alarms, personal medical alarms along with fault services on the Electra network. As the need for our services multiplies, so does the need for switched on, mature of mind customer service superstars, to join us, on a full-time and part-time, permanent basis in Levin.

We are a team that operate across a 24/7 roster, we take our role extremely seriously and are available to meet the needs of our customers, day and night. We enjoy the flexibility that a roster like this brings.

What you'd do as our newest Response Team member:

• Delight our customers over the phone and be a supportive team player
• Monitor commercial and residential alarms
• Respond to medical alarm activations
• Dispatch guard and emergency services
• Work with our Electra and netowrk contractors
• Multi task, prioritise and work well in high pressured environments.

As this is a fast-paced reactive role, you must be able to think quickly on your feet and come up with reliable solutions. You have excellent listening and communication skills, are empathetic towards customers, sometimes in distressing situations and put those people at the forefront of all you do.

What's in it for you?

• A positive, collaborative and fun work environment
• Regular one on ones to provide coaching and feedback
• Opportunities to cross train and upskill into other roles within our team and wider business as available.

You are valued as an individual and not treated as a number. We also offer great benefits including medical insurance and a competitive hourly rate!

Why wait? Apply now, join our Services team and become part of our success.